Shipping
All orders are shipped by UPS or Fedex. Signature is required for all orders over $500.
Please allow 2-3 business days to process your order. This includes expedited shipping. Orders ship from our studio in NYC.
Our shipping rates are:
FREE Standard US Shipping: On all orders over $300.00 USD
Standard US Shipping: $10.00 USD (under $300.00 USD)
Shipping to Canada: $20.00 USD - ALL CANADIAN SHIPMENTS SHIP UPS. Please reach out to store@caroncallahan.com to request a different courier, which could incur a higher shipping fee.
Standard International Shipping: $49.00 USD
Once your credit card is authorized, you will receive a confirmation email from us. In general, orders are processed in 1-3 business days. Once processed you will receive your order within 3-10 business days. If you choose to ship your orders to multiple locations, there will be additional charges for each destination.
We are unable to ship to PO Box and military addresses.
Caron Callahan is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
International shipping is $49 USD for orders under $2000. Additional fees may apply for orders over $2000.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
All orders shipped internationally are final sale. They are nonrefundable and eligible for exchange or store credit only. In the event of an exchange or return for store credit, the customer is responsible for arranging their own shipping. We do not provide return labels for international orders.
If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. Please note that we cannot be held responsible for lost or stolen packages.
All pre-orders are made to order and are not eligible for a refund. Exchanges and store credit only.
The aforementioned policy applies to all pre-orders for SS23.