Returns

Online orders for non-sale items must be delivered to us within 14 days of purchase to be eligible for a return. This means each customer has a 14-day window from the time of purchase to return any non-sale item to be eligible for a refund. For example, if your order is purchased on January 1st, it must arrive at our studio no later than January 14th to be eligible for a refund.

If you are not completely satisfied with any non-sale items in your online purchase, you may mail items back to us through our Returns Portal. Items must be unworn, unwashed and tags intact.

  • ALL returns must be entered into our Returns Portal. We cannot accept any returns sent independently of the portal and are not responsible for packages that are lost as a result. 
  • Sale or DISCOUNTED merchandise is Final Sale. We define “Final Sale” as any merchandise purchased at a markdown or with a promotional code of 15% or more applied at checkout. No exchanges or returns will be accepted.
  • Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/credits are processed. In the event that you have utilized your Instant Credit in full, no additional refunds will be issued.
  • We will refund your method of payment used at the time of checkout for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
  • If merchandise is not available for exchange, you will be reimbursed. We are unable to refund any import tax/duty (apart from New York State Sales Tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.
  • If you have sent returns to us before, please note the return address. We are not responsible for any returns to outdated addresses. All returns must be processed through our portal
  • We have the right to deny credits if the merchandise returned does not meet our return policy requirements, this includes merchandise arriving later than the outlined 14-days.