Returns
For online orders, if you are not completely satisfied with any non-sale items in your online purchase, you may mail items back to us within 14 days of receipt of your order for an exchange or a refund. All merchandise returned must be unworn, unwashed, with the price tags intact. You must email store@caroncallahan.com prior to returning your order.
- Sale or DISCOUNTED merchandise is Final Sale. No exchanges or returns will be accepted unless otherwise stated on the Sale page.
- Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/credits are processed.
- We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
- In case merchandise is not available for exchange, you will be reimbursed.
- We are unable to refund any import tax/duty (apart from New York State Sales Tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.
- We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for lost or missing packages.
- We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
International shipments are shipped via UPS for $49 USD for orders under $2000. Additional fees may apply for orders over $2000.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
All orders shipped internationally are nonrefundable and eligible for exchange or store credit only.
Start a return or exchange through the below link.