Returns
Online orders for non-sale items must be delivered no later than 14 days after delivery by the carrier. This means each customer has a 14-day window from the time of delivery to return any non-sale item and be eligible for a refund. For example, if your order is delivered on January 1st, it must arrive at our studio no later than January 14th to be eligible for a refund.
We charge a $15 return fee, which helps cover the cost of shipping your return back and the restocking process at our warehouse. This fee is waived for exchanges.
If you are not completely satisfied with any non-sale items in your online purchase, you may mail items back to us through our Returns Portal. Items must be unworn, unwashed and tags intact.
- ALL returns must be entered into our Returns Portal. We cannot accept any returns sent independently of the portal and are not responsible for packages that are lost as a result.
- Sale or discounted merchandise is Final Sale. We define “Final Sale” as any merchandise purchased at a markdown or with a promotional code of 15% or more applied at checkout. No exchanges or returns will be accepted.
- Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/credits are processed.
- We will refund your method of payment used at the time of checkout for the purchase price of the merchandise minus the $15 return fee. We do not refund original shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
- We are unable to refund any import tax/duty (apart from New York State Sales Tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.
- If you have sent returns to us before, please note the return address. We are not responsible for any returns to outdated addresses. All returns must be processed through our Returns Portal.
- We have the right to deny credits if the merchandise returned does not meet our return policy requirements, this includes merchandise arriving later than the outlined 14-days.
Start a return or exchange through the below link.
Returns and Exchanges can be initiated for all non-sale merchandise that is within the 14-day window. This means merchandise must arrive at our studio no later than 14 days after delivery by the carrier. We are unable to accommodate exchanges or refunds outside of this window.
We charge a $15 return fee, which helps cover the cost of shipping your return back and the restocking process at our warehouse. This fee is waived for exchanges.
All orders shipped internationally are final sale. They are nonrefundable and eligible for exchange or store credit only. In the event of an exchange or return for store credit, the customer is responsible for arranging their own shipping. We do not provide return labels for international orders.
International shipping is $49 USD for orders under $2000. Additional fees may apply for orders over $2000.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
All pre-orders are made to order and are not eligible for a refund. Exchanges and store credit only.